Mail Exchange (MX) records are DNS records that are necessary for delivering email to your address.
An MX record is used to tell the world which mail servers accept incoming mail for your domain and where emails sent to your domain should be routed. Assigning multiple MX records is a fail-safe measure you can use in the event your default mail server is down. If your MX records do not point to the correct location you will not receive email.
To route incoming email for your domain through the Spam Experts filter you need to update the MX records in your domain provider's DNS settings.
The default MX records are listed in the Default MX host names section in the General > Settings page accessible from the Admin Level Control Panel,
You can check whether your domains have the correct MX Records configured using the
Update Your MX Records in Your Domain Provider's DNS Settings
- In your domain provider's DNS control panel add the appropriate MX records:
- Remove the original MX records
- Check, using the , that the message has passed through the Spam Experts filtering nodes
MX records consist of two parts: the domain name and the priority: the lowest number is the highest priority and is the first one attempted for delivery. Be sure to include the priority when adding the MX records
You must make sure you remove old MX records so that all emails are filtered through the Spam Experts cloud. Spammers actively try different MX records (such as the highest numbered priority) to bypass spam filters.
DNS changes can take some time to propagate to DNS resolvers world-wide, meaning email may continue to deliver directly to the previous MX records without filtering for some time, depending on the TTL value for the MX records
For information on Local Cloud MX records, please see the Local Cloud MX Records page in the full documentation.